If you have a question or a problem with the game, please email us. We will reply as soon as we can.
Email: belrosegames@gmail.com
Your app version (shown in "About this app" on the game's Google Play page)
Your phone model and Android version
A screenshot and a short description of the problem
For purchase questions, your Google Play order number (it starts with GPA)
For errors, tap "Copy problem log" in the game's Settings and paste it into your email.
Refunds for purchases made on Google Play can be requested from Google Play under its refund policy. If you need help, email us with your order number.
You can delete your game account and the data stored on our server for the mobile game KPOP STAGE : Starstep by Belrose Games.
Option 1. In the game (fastest): Settings > Info > "Account and cloud save" > "Delete account". Read the notice, tap "Continue", then "Delete forever".
Option 2. By email: write to belrosegames@gmail.com with the subject "Account deletion request" and include the account number shown in the game under "Account and cloud save". We may ask questions to confirm that it is your account. We respond within 10 days.
What is deleted: the progress copy and purchase records on our server and your guest account. The game on your phone also starts over. Purchased items and memberships are lost and cannot be restored.
What may remain: receipt-use records that are no longer linked to your account (they stop the same receipt from being used again), payment records kept by Google Play under its own policy and the law, and anonymous usage statistics and crash reports, which Google deletes automatically (usage statistics after up to 14 months, crash reports after 90 days).
You can also email us to access, correct or delete your personal information. See our Privacy Policy for details.